OTN Podcast – The CX Factor and Oracle WebCenter

In a recent @OTNArchBeat Podcast hosted by Bob Rhubart, I had an opportunity to participate in a discussion reviewing considerations for enterprise IT around Customer Experience Management (CXM).

The panel included Fishbowl’s Oracle ACE John Sim and Principal WebCenter Product Manager Srini Sankaran.

Head over the ArchBeat Blog to listen to the three part series.

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